Member Services Matters
Spring is upon us, and for those of us living in the New England of NSW, we are looking forward to the longer days, and warmer weather.
The weather forecasters have our coming months as a bit wet, lets hope the weather patterns across our lands are in our favour and provides a great season.
Congratulations to all our members who have held their bull sales during the spring bull sale season. The results have certainly reflected on the quality of your hard work and efforts.
There has been an update on changes to the MSO team and how we are supporting our members.
As previously advised, some of the changes in how we support our members is to provide you with one point
of contact.
One of our MSO team has just gone on maternity leave, so for those members who had contact with Heather, you will be aware of this. Heather was also the person to discuss data management with TACE.
Please continue sending your data to tace@angusaustralia.com.au and the MSO team will manage your data and make sure it is loaded into angus.tech. You will still receive emails from the MSO person who has loaded this information and you can continue to communicate with that person.
Inventory & Calf Records
The inventory for Spring 2022 has been finalized and the next process for the MSO team is to let you know your Calf Record Forms (CRFs) are available now.
This year, we have chosen to notify members who routinely submit data via the Online Registrations, and Spreadsheets (CSV files) that the CRFs are now available via the download area, or you can submit your records via online registrations.
For those members who decide to submit forms via the traditional paper-based records, you will have received an email, or have had them posted to you.
If you haven’t received either, please don’t hesitate in contacting the office to request that we send them to you.
Just to reiterate, we are wanting to streamline how our forms are sent to members, and our preference is to email. We will always post out forms to members who request this. Please just contact our team, who are more than happy to send out these forms to you.
Genomic and DNA Services
This area continues to increase, with more and more members seeing the benefits of using this service to assist them in making decisions within their herds and business operations.
There have been some minor delays with the pipeline as we call it, in regards to getting orders to the lab of choice. This has been communicated to our members as we become aware of the delays, with options offered to consider re-sampling where necessary. We know that this is an exception to the rule and are confident that things will return to the usual service delivery we provide.
We do ask that you contact our team if you have any questions about your particular order.
Helpful Hints & Tips (and this helps the MSO team)
If you are typing into our DNA Test Request Order Forms, we would really appreciate if you can email that form to us as well. This really helps the team when we have to process your order into our system.
Online submissions – we have seen a lot of people use our online service, which is really pleasing to see. If you are not using this service, and would like to know how to, please contact our team, who are more than willing to step you through this.
Regulation Reminders
This section will provide you with explanations around certain sections of the regulations that may be pertinent to your business and practices.
Herd Inventory
5.5 Females may be moved from Autumn Herd Inventory to Spring Herd Inventory (or vice-versa).
5.6 Once a female has been moved from the Autumn Herd Inventory to the Spring Herd Inventory (or vice-versa) then it cannot be moved back to the original Inventory Season unless a Herd Inventory Fee has since been paid.
This section of the regulation sets out how you can record females and move them from one season to the other within the calendar year.
To be put simply, you are able to move a female from Spring back to Autumn as this is in the same calendar year. You cannot move a female from one season to the following year unless you fate the animal. You then will have to re-instate the female the next year if you are going to register a calf for that year. There are fees associated with this.
The Herd Inventory is paid for any active females that you will register a calf to.
There are dates around our inventory seasons, which is located on our website, or contact our office.
Privacy settings in angustech – have you updated this so others can see your business online?
Please contact our team if you need any more information on how to do this.
Other Matters
TACE Exclusion Reports
For those members utilising this genetic evaluation service, you will have seen these Exclusion Reports.
These reports do require you to review and then contact our team to update any information that you need to. Best practice would be to review the report as soon as you can, and then reply to the tace@angusaustralia.com.au. Please don’t hesitate in contacting us to assist you with this.
New website
For those who love the challenge of the world wide web and the internet, you will have noticed the new Angus Australia website that was recently launched. This is a fantastic new and user-friendly site that we know once you become familiar with it, will agree. Our team are more than happy to assist you in locating areas that you use the most. Just give us a call, and we can work together to show you around the website.
One small tip I would like to share is to use the icon highlighted in the image above called a burger menu, which you will have noticed has popped up on more and more websites.
This is located at the top left of your screen and will open up the main menu selection, including access to the angus.tech area.
The other area you would likely to use most for registration purposes is the Sign in / Site search / Animal search options. Located top right of the home page.
Contact
If you require any information, help or assistance, please don’t hesitate and contact our Member Services Team at Angus Australia on (02) 6773 4600 or email office@angusaustralia.com.au
For registrations email: regos@angusaustralia.com.au
For DNA services email: dna@angusaustralia.com.au
For membership enquiries: office@angusaustralia.com.au
For catalogue services: catalogues@angusaustralia.com.au
For TACE information to be entered into the database: tace@angusaustralia.com.au
If you want to discuss any other matters, concerns, suggestions for improvement, and any compliments about the team, please contact myself, Bernard Beatty – Member Services Manager: 02 6773 4646, bernard.beatty@angusaustralia.com.au
Bernard Beatty, Member Services Manager
