Member Service Matters – Spring 2024
Springtime is arguably the busiest time of year for Angus Australia and its members, and it is a good reminder that the end to another year is fast approaching.
We have faced numerous challenges in 2024 and as we work through the remainder of the year no doubt others will arise. I feel it is a good time to celebrate the exceptional dedication of our members.
Spring’s arrival brings new opportunities and challenges, from managing the transition of pastures to adjusting to changing weather conditions. I want to assure you that Angus Australia is here to support you as you navigate through the warmer months approaching.
2024 Spring Inventory & Calf Record Forms
The 2024 Spring Inventory was billed with invoices sent directly to members. Calf Record forms are now available for download through your angus.tech login. A common issue we find holding up registrations is Dam Inventory not being reconciled at the time of registration. Please remember that payment for the Inventory must be completed before animals can be completely registered on the database. If you have any questions or need assistance, please contact Member Services or Accounts team for support.
Changes to Online Transactions
As many members may know, Angus Australia has been developing its own database and recording systems. As we transition fully to this new system and move away from our current software, there will be notable changes for those who use the online transaction services through Internet Solutions.
This service was discontinued as of September 30, 2024.
Members who previously used this platform for submitting registrations, disposals, and TACE data will now need to use a new method. We recommend using the Excel spreadsheets available on our website under member forms, or you can download printable PDF versions.
If members have any concerns regarding the upcoming changes and would like to discuss them, please call and speak to one of our Member Service Officers or myself either by email or phone 02 6773 4600.
Should you have any inquiries regarding the DNA services offered by Angus Australia, please don’t hesitate to reach out to the Member Services Team.
DNA Testing
The demand for DNA testing services at Angus continues with remarkable growth and is no doubt one of the busiest spaces in the business.
Should you have any enquiries pertaining to your current DNA orders, require information on DNA processing procedures, seek clarification on turnaround times, wish to access order forms, or have general questions, we encourage you to connect directly with Georgia Daley. Georgia is readily available for your assistance and can be contacted via phone or email.
Your satisfaction and peace of mind are of utmost importance to us, and we are committed to ensuring your DNA testing needs are met with the highest level of service and professionalism.
Georgia Daley, Ph: (02) 6773 4623
Contact
Should you have any issues regarding Membership, Registrations, Transfers, Performance Recording, DNA, Export Certification, the Angus Australia website/angus.tech or any general enquiries please call and speak to one of our Member Service Officers or myself either by email or phone 02 6773 4600.
I’m always happy to hear from members, please feel free to contact me directly: adam.allingham@angusaustralia.com.au.
(02) 6773 4602.
– By Adam Allingham – Member Services Manager
