Member Service Matters
This is the first of what I hope to be many articles that I author for the Member Service Matters. I may have crossed paths with many of you reading this – whether it be via Email, Phone or possibly even face to face during my time with Angus Australia.
But for those I have not had the pleasure of speaking with in my time at Angus, here is a little bit about my journey so far!
With little to no background in the beef industry and keen prospects to change the direction of my working career, I managed to find my way to the door of Angus Australia. I had no idea that it would be the change I was looking for. The opportunities I’ve received and the great people I have met along the way have made it an easy transition into uncharted territory. I have been working in Member Services for the past four years and with the help and guidance of an amazing team of people.
Member engagement is a focus here at Angus Australia and the opportunity to now manage Member Services is a welcome one.
Many times, I have heard the membership be referred to as the “Angus Family”! I feel that phrase really sums up the society and its members. I look forward to seeing the business continue to grow and I am grateful I get to be a part of it.
Angus National Conference Help Desk
The MSO team recently had the opportunity to attend the Angus National Conference where we operated a “help desk” to give our members the opportunity to ask any burning questions they may have regarding Registrations, DNA processes, navigating angus.tech or just to search and animal. It was a great few days and we are always keen to have the opportunity to engage with our members face-to-face.
If you do have any questions at any time, please contact us at any time, we are always happy for a chat!
2023 Spring Inventory
Yes, it’s that time of year again sending out our Spring Inventory lists. Your dedicated Member Service Officer will email you all the information you need to get your fates completed for Spring. Your Inventory will need to be received for processing before 14th July 2023. The Society will then calculate your invoice based on the number of active females you have remaining in each Angus Register, and you will be billed on the 25th July 2023. If you have any questions or issues, please contact one of the team.
What’s New in MSO land?
We have had some significant changes in Member Services in the last few months, but a great one we have made is the employment of Katie Carlon. Katie has previously worked with Angus Australia in Members Services and her previous experience of the systems we use has been a massive advantage to the team. She has extensive knowledge in the beef industry having studied beef cattle production and management & Quantitative Genetics through university and worked in various roles in agriculture over her working career. Katie is a great addition to Angus Australia and we are lucky to have her in member services.
DNA Services
DNA services within the Member Service Department is without a doubt, the fastest growing space we oversee. The volume of DNA genomic testing increased almost 50% between this same quarter in 2022 and is showing no signs of slowing down.
We have made changes to the way we process DNA for our New Zealand members by simplifying the process and implementing Quality Assurance processing in New Zealand.
Angus Australia believes this will decrease courier time and issues with Customs clearance.
Angus Australia has recruited New Zealand resident Dale Boat (Founder & Director of BreedSmart) to drive the new changes which will be overseen by our Senior Member Services Officer Tammy McLeod. Members have been notified of the changes via email and our website. If you do have any enquiries you would like to make regarding the changes, please contact Tammy.
Contact
If you have any issues regarding Membership, Registrations, Transfers, Performance Recording, DNA, Export Certification, the Angus Australia website/angus.tech or any general enquiries please call and speak to one of our Member Service Officers or myself either by email or phone 02 6773 4600.
I’m always happy to hear from members, please feel free to email: adam.allingham@angusaustralia.com.au.
Adam Allingham – Member Services Manager (Acting)
Feature Image: – Member Services Team members, Adam Allingham, Tammy McLeod, Robyn Kelly & Katie Carlon on the pre conference tour
The Angus Australia Help Desk at the Zoetis Angus National Conference
